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Review Magic Help Center · https://reviewmagicco.com/help/report-a-review-outside-the-us

Cases & review processFor both

Report a review on an Amazon store outside the US

Find the store a review was written on, the language to write the case in, and the report form and Seller Central site for that store.

5 minute readLast reviewed Reviewed by Customer ExperienceNext review due

Report it on the store where it was written

Amazon shows reviews written on its other stores beside a store's own. Each review has a line that names where it was written, such as "Reviewed in France on" and the date. On a store in another language, that line is in the store's language.

That line decides where the review is reported. A review written on amazon.fr and shown on your amazon.de listing is judged by amazon.fr's rules, and its case goes to amazon.fr in French.

A review on an amazon.com listing can come from another store too. It is reported on the store it was written on.

The same review can show on several stores. It is one Amazon review, so it gets one case, on the store it was written on.

Write the case in that store's language

Seller Support on each store works in one language, and we write each case in that language. The table shows our choice for every Amazon store. Amazon does not publish one list.

On a store that works in another language, the case also has an English version for you to read. Send the version in the store's language.

The language a case is written in, by Amazon store
LanguageStores
Englishamazon.com, amazon.ca, amazon.co.uk, amazon.in, amazon.ae, amazon.ie, amazon.co.za, amazon.com.au, amazon.sg
Spanishamazon.com.mx, amazon.es
Portugueseamazon.com.br
Germanamazon.de
Frenchamazon.fr, amazon.com.be
Italianamazon.it
Dutchamazon.nl
Swedishamazon.se
Polishamazon.pl
Turkishamazon.com.tr
Arabicamazon.sa, amazon.eg
Japaneseamazon.co.jp

What the case quotes

  • That store's own rule, in the words of that store's page, with a link to the page.
  • The buyer's words exactly as written. We never translate a quote.
  • Why those words break that store's rule.
  • Where a store does not state a rule, we do not cite it there, even when amazon.com has it.

Where each store's report form is

Each store's report form is on its Seller Central site. amazon.co.uk, amazon.de, amazon.fr, amazon.it and amazon.es share one site, sellercentral-europe.amazon.com. Every other store has its own, 19 sites in all.

Sign in with the seller account you sell on that store with.

Seller Central sites and their report forms, by Amazon store

What we do and what you do

When Review Magic files a case for you, we find the store the review was written on, write the case in that store's language and quote that store's rule. A specialist submits supported cases on that store through Amazon's official channels. There is nothing to approve. You can follow every case in your workspace.

When you send a case yourself from your Removal Kit, the case shows the store it belongs to, the letter in that store's language with Copy for Amazon, an English version to read and the link to that store's report form. The Removal Kit guide walks through the steps on amazon.com. On another store, send the case from that store's report form in the table above.

What we have not verified

  • We have walked through the report form signed in on amazon.com only. Every other store's address comes from Amazon's published list of Seller Central sites, and its form may look different.
  • Outside amazon.com, our checks cannot yet confirm that a review came down. Open the review on Amazon to see whether it is still up.
  • We have not confirmed on every store that Seller Support acts on cases in the language we chose for it.
  • Amazon makes every removal decision.

Continue the task

Useful destinations

Related field guides

  1. 01Choosing a removal serviceAmazon's review rules, store by storeEvery Amazon store publishes its own review rules, and they are not all the same as amazon.com's. Compare the rules of each store we read reviews on, with links to Amazon's own pages.Read guide
  2. 02Cases & review processReport a review yourself with your Removal KitWe write every case in your Removal Kit. This guide shows what each case gives you, how to report it on Amazon, how to send the case from your own Seller Central and what happens after you click I Reported It.Read guide
  3. 03Cases & review processWhich Amazon reviews can be challenged?Understand the difference between a negative opinion and a possible Amazon policy violation, what evidence a case needs, and how Review Magic handles the process.Read guide

Content owner: Customer Experience · Category: Cases & review process

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