Compliance, methodology, and control record.

• Client scopeA client may submit only listings it owns, manufactures, or is legitimately authorized to manage.
• Decision ownerAmazon retains sole authority over content moderation and review removal. Review Magic cannot compel or guarantee an outcome.
• Service postureThe system challenges specific policy issues. Ordinary negative product feedback remains outside the removal workflow.
• Platform statusAmazon is the current customer-facing review-removal marketplace. Future platform support is not represented as live until it is separately launched and disclosed.

1. 01CollectCapture available public review text, rating, date, reviewer display name, listing identifier, source URL when available, and collection time.
2. 02ClassifyUse automated analysis to identify possible policy issues. A model output is a candidate signal—not a filing decision and not an Amazon decision.
3. 03GroundMatch the proposed issue to cataloged Amazon policy language and preserve the exact review excerpt supporting the match. Unsupported matches fail closed or require specialist review.
4. 04AuthorizeConfirm the client, listing, brand, filing identity, standing authorization, and any paid-action authority before the case can move to filing.
5. 05FileA trained operator uses an official Amazon reporting or Seller Central workflow and records the filing state and available case reference.
6. 06VerifyRecheck the live source. A removal is not treated as successful merely because a report was submitted or a case was opened.
7. 07AccountConnect the verified outcome to the applicable included credit, introductory credit, rollover credit, success fee, or zero-dollar record.

• OrganizationThe legal client owns its account, catalog, payment relationship, and customer data. Brand and listing records remain scoped to that client.
• Filing authorizationFiling runs under a valid, recorded account-level standing authorization, bounded by the client's monthly removal budget. Case selection and wording are handled by Review Magic.
• Paid actionOperational access does not authorize a success fee. Owner or billing-authorized consent is required where the account configuration requires opt-in.
• Agency accessAgency visibility and operational access require an active, client-approved relationship. Client revocation removes access without deleting the client account or historical record.
• Filing identityThe affected brand must have an active filing identity and credential-holder designation before an operator can use that identity in Seller Central.
• Submission pathFilings use Amazon's public Report Abuse path or an official Seller Central case workflow. Review Magic does not use an undisclosed moderation channel.

• VerificationA success fee requires a recorded, source-level verification that the review is no longer live. If the review remains live, no success fee is due for that case.
• Consumption orderSubscription removals use the applicable introductory credit, included allowance, and rollover credit before an additional success fee is assessed, subject to account budgets and caps.
• Intro offerAn eligible new legal client may start one monthly subscription with a 30-day trial and a card on file. The subscription charge is $0 at enrollment. The first removal verified within the trial window is free; additional trial removals use the selected plan's disclosed success fee. Regular plan allowances begin with the first paid period. Annual subscriptions do not include the trial: they are billed in full at enrollment and are priced at nine monthly payments for a twelve-month term.
• EligibilityThe introductory offer is one-time per legal client workspace. Subscription history prevents a canceled account from receiving a second introductory offer.
• CancellationA customer may cancel during the trial or a paid term through the supported billing flow. A trial cancellation prevents the subscription renewal charge and keeps the stated trial access through the scheduled end unless Stripe ends it sooner for a payment-method or account reason.
• Audit eventZero-dollar introductory and included removals are still recorded as billing outcomes so the case, credit, and reversal history can be reconciled.

The complete commercial terms, including plan pricing, payment authorization, caps, disputes, refunds, renewals, and cancellation, are controlled by the current Billing and Refund Policy.

Providers and configurations can change. A material change is reviewed against the Privacy Policy, security requirements, and contractual obligations before production use.

• Tenant isolationCustomer reads and writes are scoped to the legal client organization. Agency access does not replace client ownership.
• RolesClient, agency, operations, and administrator surfaces have separate access rules. High-impact actions require the relevant role and, where applicable, recorded customer authority.
• IntegrationsInternal service requests use signed authentication. Stripe and Clerk webhook handlers verify provider signatures before applying external events.
• CredentialsConfigured Amazon OAuth tokens are encrypted before storage and tied to a key version. Payment and authentication secrets remain with the applicable providers.
• AuditabilityAdministrative mutations, case events, approval events, filing state, and billing outcomes are retained as operational records.
• IncidentsSecurity, billing-integrity, and full-queue outages are escalated under the internal incident process. No Internet service can guarantee absolute security or uninterrupted availability.

Privacy, access, correction, or deletion requests may be sent to privacy@reviewmagicco.com. Security concerns may be sent to support@reviewmagicco.com.

• Community GuidelinesCustomer-facing rules governing reviews and other community content, including relevance and prohibited content.
• Report AbuseSeller Central reporting reference for review content that may violate Amazon policy. Authentication may be required.
• Seller Code of ConductSeller-facing conduct requirements that apply to clients and service providers acting on their behalf.
• Customer Reviews toolAmazon's public explanation of review monitoring, customer response limits, and reporting reviews that do not follow its community guidelines.

A link appearing here does not mean Amazon endorses Review Magic. The operative source is Amazon's current policy at the time of the assessment and filing.

• Case recordSource evidence, policy basis, decision state, authority, filing state, outcome checks, and billing event remain linked.
• VersioningPolicy catalogs, terms acknowledgements, agency agreements, consent language, and this disclosure use explicit versions or effective dates.
• Material changeMaterial legal-term changes require an effective-date update and, where applicable, renewed acceptance before protected account activity continues.
• Provider driftProvider output, policy links, filing workflows, and billing events are subject to contract and guardrail tests intended to detect incompatible changes before release.
• Customer recordCustomers can inspect case status, evidence, outcome, and charges in the applicable account surfaces. Internal-only security and anti-abuse details are not publicly exposed.

Legal questions and redlines: legal@reviewmagicco.com. Billing questions: billing@reviewmagicco.com. Disputes: disputes@reviewmagicco.com.

Last product review: August 22, 2026 · Document version RM-COMP-2026.08.22