Help / Maintained field guide
Answers that tell you what happens next.
Practical operating guidance for Amazon sellers, client teams, and agencies—written around the controls and statuses you actually see in Review Magic.
Browse by operating area
The operating map
Categories and search provide two different paths to the same maintained guidance.
- Getting startedSet up the right account, people, and first listings.1 guide
- Catalog & monitoringImport, organize, pause, and reactivate Amazon listings.1 guide
- Cases & review processUnderstand evidence, approvals, filing, and outcomes.1 guide
- Agency operationsManage clients and brands without blurring ownership.3 guides
- BillingKnow when fees apply, what is included, and how changes work.1 guide
- Security & dataLearn how access, credentials, and account data are handled.1 guide
- TroubleshootingResolve common setup, catalog, access, and billing issues.1 guide
Help library
Find the next action
Search by task, status, role, ASIN, billing question, or the words shown in your portal.
9 guides found
Agency operations · Start here
Become a Review Magic agency partner
Start a recoverable agency application, prepare the right portfolio information, and understand every gate before agency or client access begins.
Agency · 7 minRead guideBilling · Start here
Billing, success fees, cancellation, and refunds
Understand subscription charges, included removals, success-fee authorization, cancellation, and billing support.
Both · 8 minRead guideAgency operations · Start here
Client and agency permissions
See who can operate listings, approve wording, authorize fees, manage billing, and revoke agency access.
Both · 8 minRead guideGetting started · Start here
Get started with Review Magic
Create the right workspace, invite the right people, and move your first Amazon listings into monitoring.
Both · 6 minRead guideCatalog & monitoring · Start here
Import and manage Amazon ASINs
Use the right import method, preserve brand ownership, and understand how large catalog jobs are staged and resumed.
Both · 14 minRead guideTroubleshooting · Start here
Troubleshoot common issues
Resolve listing validation, access, processing, notification, and billing problems—and know what to send support.
Both · 11 minRead guideCases & review process · Start here
Understand the review and case process
Follow a review from monitoring through evidence, approval, Amazon filing, verification, and billing.
Both · 10 minRead guideAgency operations
Manage a multi-client agency portfolio
Onboard legal clients with multiple brands while preserving consent, ownership, routing, and catalog boundaries.
Agency · 10 minRead guideSecurity & data
Security, credentials, and data handling
Learn how Review Magic separates tenants, limits delegated access, handles Amazon authorization, and responds to security concerns.
Both · 8 minRead guide