PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES. This Agreement ("Agreement") is entered into as of the date of electronic acceptance ("Effective Date") by and between Review Magic LLC, a Delaware limited liability company ("Company," "we," "us," or "our"), and the individual or entity agreeing to these terms ("Client," "you," or "your"). By accessing or using the Review Magic platform and website located at reviewmagicco.com (and any successor domains), application programming interfaces, software, tools, developer services, data, documentation, and/or any other materials provided by Company (collectively, the "Service" or "Services"), you acknowledge that you have read, understood, and agree to be bound by this Agreement, including any additional guidelines, policies, and future modifications (collectively, the "Terms"). If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to this Agreement, in which case the terms "Client," "you," or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with these Terms, you must not accept this Agreement and may not use the Services. The Company reserves the right to modify, amend, or update these Terms at any time in its sole discretion. Notification of changes will be provided through the Service interface, email, or other reasonable means. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to review the Terms periodically for updates. The "Effective Date" of these Terms is February 10, 2026. For purposes of this Agreement, the following definitions shall apply: "Account" means the account created by Client to access the Services; "ASIN" means Amazon Standard Identification Number; "Appeal" means a formal request submitted to Amazon regarding review content; "Confidential Information" means any non-public information disclosed by either party; "Credit" means the pre-purchased unit of service entitling Client to one successful review removal; "Dashboard" means the web-based interface through which Client accesses the Services; "Intellectual Property Rights" means all patent rights, copyright rights, mask work rights, moral rights, trade secret rights, trademark rights, and any other intellectual property rights; "Personal Data" means any information relating to an identified or identifiable natural person; "Subscription" means any optional recurring payment plan selected by Client for add-on services (if offered); "Third-Party Services" means services provided by entities other than Company, including but not limited to Amazon, Stripe, Clerk, Apify, and Google Gemini (for AI analysis); "Virtual Assistant" or "VA" means personnel who submit appeals on behalf of Client; "Violation" means content that potentially violates Amazon's Community Guidelines or Terms of Service as determined by the Company's AI analysis system.
1. Terms of Service
1.1 Service Description
Review Magic provides an automated reputation defense platform for Amazon sellers. The Service monitors Amazon product reviews, analyzes review content using artificial intelligence to identify potential policy violations, generates draft appeal text, and facilitates the submission of appeals to Amazon through trained virtual assistants. THE SERVICE DOES NOT GUARANTEE THE REMOVAL OF ANY REVIEW. Amazon maintains sole and absolute authority over all content moderation decisions. Client acknowledges and agrees that review removal rates may vary significantly based on factors outside Company's control, including but not limited to Amazon's policies, the nature of the review content, Amazon's internal review processes, and changes to Amazon's terms of service or community guidelines.
1.2 Account Registration and Security
To use the Services, Client must create an Account by providing accurate, current, and complete information. Client is responsible for maintaining the confidentiality of Account credentials and for all activities occurring under the Account. Client agrees to immediately notify Company of any unauthorized use of the Account or any other security breach. Company reserves the right to suspend or terminate any Account that Company reasonably believes has been compromised or is being used in violation of these Terms. Client must be at least eighteen (18) years of age and have the legal capacity to enter into binding contracts. If Client is registering on behalf of an organization, Client represents and warrants that Client has the authority to bind such organization to these Terms.
1.3 Service Availability and Modifications
Company will use commercially reasonable efforts to maintain Service availability. However, the Service may be subject to interruptions, including for maintenance, upgrades, or due to factors beyond Company's control. COMPANY DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE SERVICE. Company reserves the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. Company shall not be liable to Client or any third party for any modification, suspension, or discontinuation of the Service.
1.4 License Grant
Subject to Client's compliance with these Terms and payment of applicable fees, Company grants Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for Client's internal business purposes. This license does not include the right to: (a) resell, sublicense, or distribute the Service; (b) modify, adapt, or create derivative works based on the Service; (c) reverse engineer, decompile, or disassemble the Service; (d) copy, reproduce, or duplicate any portion of the Service; (e) access the Service to build a competitive product or service; or (f) use the Service for any unlawful purpose.
1.5 Client Responsibilities
Client agrees to: (a) provide accurate ASIN and product information; (b) maintain a valid payment method on file; (c) comply with all applicable laws, regulations, and third-party terms of service, including Amazon's terms; (d) not use the Service for fraudulent, deceptive, or illegal purposes; (e) not interfere with or disrupt the Service or servers or networks connected to the Service; (f) not attempt to gain unauthorized access to any portion of the Service; (g) not use automated means to access the Service except as expressly authorized by Company; and (h) cooperate with Company in connection with any investigation of suspected violations of these Terms.
1.6 Intellectual Property
All right, title, and interest in and to the Service, including all Intellectual Property Rights therein, are and shall remain the exclusive property of Company and its licensors. Client acknowledges that the Service contains proprietary information and trade secrets, including but not limited to the AI analysis algorithms, appeal templates, violation detection methodologies, and user interface designs. Nothing in these Terms grants Client any right, title, or interest in the Service except for the limited license expressly granted herein. Company reserves all rights not expressly granted. Client grants Company a non-exclusive, worldwide, royalty-free license to use, process, and analyze Client's data solely for the purpose of providing the Services and improving Company's algorithms and systems.
1.7 Third-Party Services
The Service integrates with and relies upon Third-Party Services, including but not limited to Amazon (for product data and review appeals), Stripe (for payment processing), Clerk (for authentication), Apify (for data collection), and Google Gemini (for AI analysis). Client acknowledges that: (a) the availability and functionality of the Service depend on these Third-Party Services; (b) Company is not responsible for the availability, accuracy, or reliability of Third-Party Services; (c) Client's use of Third-Party Services may be subject to additional terms and conditions; and (d) Company shall not be liable for any loss or damage arising from Client's reliance on Third-Party Services or any changes, interruptions, or terminations of Third-Party Services.
1.8 Confidentiality
Each party agrees to hold the other party's Confidential Information in strict confidence and not to disclose such information to any third party except as necessary to perform obligations under this Agreement. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is rightfully obtained from a third party without restriction. Either party may disclose Confidential Information to the extent required by law, provided that the disclosing party gives the other party reasonable advance notice.
2. Privacy Policy
2.1 Information We Collect
We collect information you provide directly to us, including: (a) Account information such as name, email address, company name, and password; (b) Payment information processed through Stripe, including billing address (Company does not store full payment card numbers); (c) ASIN and product data you submit for monitoring; (d) Communications you send to us. We automatically collect certain information when you use the Service, including: (a) Log data such as IP address, browser type, operating system, referring URLs, and pages visited; (b) Device information such as device identifiers and device settings; (c) Usage data such as features used, actions taken, and time spent on the Service; (d) Cookies and similar tracking technologies as described in our Cookie Policy.
2.2 How We Use Your Information
We use the information we collect to: (a) Provide, maintain, and improve the Service; (b) Process transactions and send related information; (c) Send technical notices, updates, security alerts, and support messages; (d) Respond to your comments, questions, and requests; (e) Monitor and analyze trends, usage, and activities; (f) Detect, investigate, and prevent fraudulent transactions and other illegal activities; (g) Personalize and improve your experience; (h) Train and improve our AI analysis systems; and (i) Carry out any other purpose described to you at the time the information was collected.
2.3 Information Sharing
We may share your information with: (a) Service providers who perform services on our behalf, including payment processors, hosting providers, and analytics providers; (b) Professional advisors such as lawyers, auditors, and insurers; (c) Government authorities when required by law or to protect our rights; (d) Business transferees in connection with any merger, acquisition, or sale of assets. We do not sell your personal information to third parties for their marketing purposes.
2.4 Data Retention
We retain your information for as long as your Account is active or as needed to provide the Service. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Upon Account termination, we will delete or anonymize your personal data within thirty (30) days, except where retention is required by law or legitimate business purposes.
2.5 Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including: (a) Access to your personal data; (b) Correction of inaccurate data; (c) Deletion of your data; (d) Restriction of processing; (e) Data portability; and (f) Objection to processing. California residents may have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information). To exercise any of these rights, please contact us at privacy@reviewmagic.io.
2.6 Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
2.7 International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. By using the Service, you consent to the transfer of your information to the United States and other countries where Company and its service providers operate.
2.8 Children's Privacy
The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.
3. Acceptable Use Policy
3.1 Prohibited Activities
You agree not to use the Service to: (a) Violate any applicable law, regulation, or third-party rights; (b) Submit false, misleading, or fraudulent information; (c) Attempt to remove legitimate reviews that do not violate Amazon's policies; (d) Engage in any activity that could damage, disable, or impair the Service; (e) Attempt to gain unauthorized access to any systems or networks; (f) Use automated scripts or bots except as expressly authorized; (g) Circumvent any access controls or usage limits; (h) Reverse engineer, decompile, or disassemble any aspect of the Service; (i) Use the Service to develop a competing product or service; (j) Resell, sublicense, or transfer access to the Service; (k) Harass, abuse, or harm Company personnel or other users; (l) Submit content that is defamatory, obscene, or otherwise objectionable; (m) Impersonate any person or entity; or (n) Interfere with any other user's use of the Service.
3.2 ASIN and Product Restrictions
Client may only submit ASINs for products that Client owns, manufactures, or has legitimate authority to manage. Client shall not submit ASINs for competitor products or products for which Client lacks proper authorization. Company reserves the right to verify Client's relationship to submitted ASINs and may suspend or terminate access for abuse.
3.3 Appeal Submission Guidelines
All appeals submitted through the Service must be truthful and accurate. Client acknowledges that submitting false or misleading appeals to Amazon may result in: (a) termination of Client's Review Magic account; (b) adverse action by Amazon against Client's seller account; and (c) potential legal liability. Company reserves the right to refuse to submit appeals that Company reasonably believes are fraudulent or violate Amazon's terms of service.
3.4 Rate Limits and Fair Use
The Service may impose rate limits and usage restrictions to ensure fair access for all users and to comply with third-party API limitations. Client agrees to abide by any rate limits communicated through the Service or these Terms. Excessive usage that degrades Service performance for other users may result in throttling or temporary suspension.
3.5 Consequences of Violation
Violation of this Acceptable Use Policy may result in: (a) warning or notice of violation; (b) temporary suspension of access; (c) permanent termination of Account; (d) forfeiture of any unused plan entitlements; (e) pursuit of legal remedies; and (f) cooperation with law enforcement authorities. Company reserves sole discretion in determining whether a violation has occurred and the appropriate response.
4. Billing & Refund Policy
4.1 Pricing and Payment
Client agrees to pay all fees associated with subscription plans, On-Demand removals, success fees, and any additional services. All fees are quoted in United States Dollars (USD). Subscription fees are billed in advance for the selected billing period (monthly or annual), and success fees are billed only after verified review removal events. Payment is processed through Stripe and is subject to Stripe's terms of service. Client authorizes Company to charge the payment method on file for all applicable fees.
4.2 Current Plan Pricing
Current pricing includes: (a) Starter: $149/month or $1,490/year, with 1 included successful removal per month (12 upfront on annual) and $149 per additional successful removal; (b) Growth: $499/month or $4,990/year, with 3 included successful removals per month (36 upfront on annual) and $129 per additional successful removal; (c) Scale: $1,500/month or $15,000/year, with 6 included successful removals per month (72 upfront on annual) and $99 per additional successful removal; and (d) On-Demand: no subscription and $299 per successful removal. Company reserves the right to modify pricing at any time upon thirty (30) days' notice.
4.3 Included Removals and Success Fees
Included removals are plan entitlements that reset by billing period (or are provisioned upfront for annual plans). Additional successful removals are billed at the applicable plan success-fee rate. A Monthly Success-Fee Cap may be configured to limit total monthly success-fee charges. When cap headroom is unavailable, monitoring continues and additional billable submissions are queued until Client increases the cap or explicitly approves additional spend.
4.4 REFUND POLICY - IMPORTANT
SUCCESS-BASED CHARGES (INCLUDING ON-DEMAND AND PLAN SUCCESS FEES) ARE NON-REFUNDABLE AFTER A VERIFIED REMOVAL EVENT. SUBSCRIPTION FEES ARE GENERALLY NON-REFUNDABLE ONCE A BILLING PERIOD STARTS, EXCEPT WHERE REQUIRED BY LAW OR EXPRESSLY AGREED IN WRITING. COMPANY RESERVES THE SOLE AND UNREVIEWABLE RIGHT TO DETERMINE REFUND ELIGIBILITY IN EXCEPTIONAL CIRCUMSTANCES. CLIENT EXPRESSLY WAIVES ANY RIGHT TO SEEK REFUNDS THROUGH CHARGEBACKS, PAYMENT DISPUTES, OR OTHER MECHANISMS OUTSIDE OF COMPANY'S DESIGNATED SUPPORT CHANNELS.
4.5 Chargebacks and Payment Disputes
Client agrees to resolve any billing disputes directly with Company through designated support channels before initiating any chargeback or payment dispute with Client's financial institution. Initiating a chargeback or payment dispute without first attempting resolution through Company's support channels constitutes a material breach of this Agreement. In the event of a chargeback, Company reserves the right to: (a) immediately suspend or terminate Client's Account; (b) pursue collection of the disputed amount plus reasonable collection costs; (c) report the incident to credit bureaus or fraud prevention services; and (d) pursue any available legal remedies.
4.6 Automatic Renewal and Cancellation
Subscription plans automatically renew at the end of each billing period unless canceled. On-Demand has no recurring subscription. Client may cancel subscriptions through Account settings or by contacting support. Cancellation takes effect at the end of the current paid period. Upon cancellation: (a) Client retains access until the end of the paid period; (b) monitoring and queued billing behavior follow the active billing state until period end; and (c) Client's data will be deleted thirty (30) days after the end of the paid period.
4.7 Failed Payments
If a payment fails, Company will attempt to process the payment using any backup payment methods on file. Company may also retry the primary payment method multiple times. If payment cannot be processed after reasonable attempts, Company may: (a) suspend access to the Service; (b) pause review removal processing until payment is updated; or (c) terminate Client's Account. Client remains liable for all unpaid fees.
4.8 Circuit Breaker Protection
To protect against billing anomalies, Company implements velocity limits on success-based charges. If an Account exceeds configured thresholds within a 24-hour window, additional charges may be held for administrative review. This protection does not affect Client's obligation to pay for legitimate successful removals. Charges held for review will be processed upon administrative approval.
5. Dispute Resolution & Liability
5.1 MANDATORY BINDING ARBITRATION
ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY OF THIS AGREEMENT TO ARBITRATE, SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES. THE ARBITRATION SHALL BE CONDUCTED BY A SINGLE ARBITRATOR IN WILMINGTON, DELAWARE, OR ANOTHER LOCATION MUTUALLY AGREED UPON BY THE PARTIES. THE ARBITRATOR'S DECISION SHALL BE FINAL AND BINDING, AND JUDGMENT ON THE AWARD MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
5.2 CLASS ACTION WAIVER
CLIENT AGREES THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN COMPANY AND CLIENT INDIVIDUALLY. TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NO ARBITRATION OR PROCEEDING SHALL BE JOINED WITH ANY OTHER; (B) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED OR RESOLVED ON A CLASS ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; AND (C) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC OR ANY OTHER PERSONS. CLIENT WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING.
5.3 Informal Resolution
Before initiating arbitration, Client agrees to first contact Company at disputes@reviewmagic.io to attempt to resolve any dispute informally. The parties agree to negotiate in good faith for at least thirty (30) days before either party may initiate arbitration. If informal resolution is unsuccessful, either party may proceed to arbitration as described above.
5.4 Exceptions to Arbitration
Notwithstanding the above, either party may: (a) seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights; and (b) bring an individual action in small claims court if the claim qualifies for small claims court jurisdiction.
5.5 DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. COMPANY MAKES NO WARRANTY REGARDING THE SUCCESS RATE OF REVIEW REMOVAL OR THE ACCURACY OF AI ANALYSIS. CLIENT ACKNOWLEDGES THAT AMAZON MAINTAINS SOLE AUTHORITY OVER REVIEW MODERATION DECISIONS AND COMPANY HAS NO CONTROL OVER AMAZON'S ACTIONS.
5.6 LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR: (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (B) ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL; (C) ANY AMAZON ACCOUNT SUSPENSIONS, RESTRICTIONS, OR TERMINATIONS; (D) ANY LOSS OF AMAZON SELLING PRIVILEGES; (E) ANY ACTIONS TAKEN BY AMAZON IN RESPONSE TO APPEALS; (F) ANY THIRD-PARTY CLAIMS; OR (G) ANY DAMAGES RESULTING FROM CIRCUMSTANCES BEYOND COMPANY'S REASONABLE CONTROL. THE TOTAL CUMULATIVE LIABILITY OF COMPANY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL FEES PAID BY CLIENT TO COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) FIVE HUNDRED UNITED STATES DOLLARS ($500 USD). THESE LIMITATIONS SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
5.7 Indemnification
Client agrees to indemnify, defend, and hold harmless Company and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Client's use of the Service; (b) Client's violation of these Terms; (c) Client's violation of any applicable law or third-party rights; (d) any claim by Amazon or any other third party related to appeals submitted on Client's behalf; (e) any inaccurate or misleading information provided by Client; and (f) any dispute between Client and any third party, including Amazon.
5.8 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Subject to the arbitration provisions above, any legal action or proceeding arising under this Agreement shall be brought exclusively in the federal or state courts located in Wilmington, Delaware, and the parties hereby consent to personal jurisdiction and venue therein.
5.9 Statute of Limitations
Any claim arising out of or relating to this Agreement or the Service must be filed within one (1) year after the cause of action accrues. Claims filed after this period are permanently barred.
6. General Provisions
6.1 Termination
Either party may terminate this Agreement at any time for any reason upon written notice. Company may immediately suspend or terminate Client's access to the Service without notice if Company reasonably believes Client has violated these Terms or engaged in fraudulent or illegal activity. Upon termination: (a) all rights and licenses granted to Client shall immediately cease; (b) Client must immediately cease all use of the Service; (c) Company may delete Client's data thirty (30) days after termination; and (d) the following sections shall survive: Intellectual Property, Confidentiality, Refund Policy, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.
6.2 Modifications to Terms
Company reserves the right to modify these Terms at any time. Material changes will be communicated through the Service interface, email, or other reasonable means at least thirty (30) days before taking effect. Client's continued use of the Service after the effective date of any modifications constitutes acceptance of the modified Terms. If Client does not agree to the modified Terms, Client must discontinue use of the Service before the modifications take effect.
6.3 Assignment
Client may not assign or transfer this Agreement or any rights or obligations hereunder without Company's prior written consent. Company may assign this Agreement to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.
6.4 Entire Agreement
This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior or contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written. Any additional or different terms in any purchase order, confirmation, or other document issued by Client are expressly rejected and shall have no force or effect.
6.5 Severability
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the parties' original intent.
6.6 Waiver
No waiver of any term or condition of this Agreement shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Company's failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
6.7 Force Majeure
Company shall not be liable for any failure or delay in performing its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, or failures of third-party services including Amazon, Stripe, or cloud infrastructure providers.
6.8 Notices
All notices under this Agreement shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by confirmed email; (c) sent by commercial overnight courier with tracking; or (d) sent by registered or certified mail, return receipt requested. Notices to Company should be sent to legal@reviewmagic.io. Notices to Client will be sent to the email address associated with Client's Account.
6.9 Independent Contractors
The parties are independent contractors. Nothing in this Agreement shall be construed to create a partnership, joint venture, agency, or employment relationship between the parties. Neither party has any authority to bind the other or to incur any obligation on behalf of the other.
6.10 Contact Information
For questions about these Terms, please contact us at: Review Magic LLC, Email: legal@reviewmagic.io. For billing inquiries: billing@reviewmagic.io. For privacy matters: privacy@reviewmagic.io. For dispute resolution: disputes@reviewmagic.io.
By creating an account or using the Review Magic service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, Privacy Policy, and all related policies.
Last Updated: February 10, 2026