The client retains direct control
Agency access is delegated access. The client owns its underlying business, Amazon seller account, credentials, catalog source data, and direct portal control. Review Magic remains the contracting provider and system of record and retains the Review Magic billing relationship, platform business records, and proprietary derived analytics and optimization. The agency owns neither.
The agency cannot remove the client owner or prevent the owner from revoking agency access. The client retains its contractual access and applicable privacy and data rights.
Before the verified client owner accepts the current authorization, the relationship is preauthorized only. The client and its brands do not appear in the agency’s operating portfolio, and no agency routing or operational authority begins.
Client roles
| Role | Typical access |
|---|---|
| Owner | Full client control, users, billing, agency authorization and revocation, and fee decisions. |
| Billing admin | Billing, payment, and fee authorization without ordinary catalog operations. |
| Manager | Day-to-day listing and case operations, but no plan, card, user, revocation, or On-Demand fee authority. |
| Viewer | Read-only visibility into the client workspace, except billing. |
Agency roles
| Role | Typical access |
|---|---|
| Agency owner | Agency roster, authorized client operations, portfolio controls, and commercial statements. |
| Agency manager | Authorized client catalog operations; cannot own the client account or change its billing. |
| Agency analyst | Read-only portfolio and statement visibility. |
Paid-action authority is separate
Operational access does not let an agency authorize a success fee or change the monthly removal budget. A verified client owner can separately accept the current fee-delegation terms, and that acceptance is recorded, but today only a client owner or billing admin can set or raise the budget.
A manifest can request fee delegation during onboarding, but it cannot grant it. The client ceremony is still required.
Who receives notifications
After client authorization, operational messages and digests default to the agency for agency-managed clients. Billing, security, ownership, and consent messages remain client-addressed, and agency owners and managers are told when a client grants, revokes, or restores agency access.
A client owner or manager, or an agency owner or manager, can route operational messages and the portfolio digest to the agency team, the client team, or both. Revoking the agency automatically returns operational routing to the client.
What happens when agency access is revoked
- Agency operational access ends immediately.
- The client organization, brands, listings, history, and billing remain intact.
- Operational notifications return to the client.
- Past delegated actions remain in the audit history.
- Commercial referral attribution is handled separately from operational access.
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