Billing, success fees, cancellation, and refunds

Subscription charges and success fees

Subscription fees are billed for the selected monthly or annual plan. A plan can include a removal allowance and a success-fee rate for eligible removals beyond that allowance.

A success fee is charged only after a review removal is independently confirmed. A submitted case, accepted filing, or promising signal is not itself a billable success.

How successful removals are applied

1. 01During an eligible monthly trial, use the one free trial removal; otherwise use an available included removal from the active plan.
2. 02Then use an eligible rollover removal credit.
3. 03Then apply the configured success fee when the account has room under its monthly removal budget or cap.

Who can authorize a fee

A client owner or billing admin can authorize an On-Demand or additional success fee by setting the budget or cap. Client managers cannot authorize that charge.

An agency cannot authorize a fee or change the budget or cap, even when the client owner has recorded a fee delegation. Client billing and payment-method control never move to the agency.

Monthly success-fee cap

The monthly cap limits additional success-fee charges in a billing month. Monitoring can continue after the cap is reached, but cases with additional fee exposure wait until there is authorized room or the next period begins.

A new cap applies to cases that do not already have a fee held. Lowering the cap does not release a fee already held for a case in progress; that fee is still charged if the review is removed, even if it goes over the new cap. Changing the cap does not rewrite a charge that has already been created.

Cancel a subscription

Cancellation normally takes effect at the end of the current paid period. Access and billing treatment before that date follow the active terms shown in the portal and legal policy. After that date, the account moves to On-Demand: unused included removals and rollover credits end, listings above the On-Demand limit stop being monitored, and new cases still queue automatically within your monthly removal budget, with a success fee for each verified removal.

1. 01Open Billing & Plans in the client dashboard.
2. 02Choose Manage or cancel subscription.
3. 03Complete the cancellation in the secure billing portal.
4. 04Look for the cancellation confirmation email, which shows the date your plan ends.

Refunds and billing corrections

Cash refunds are not automatic. If a removal appears to have reversed, a charge is incorrect, or you do not recognize a payment, contact Review Magic with the charge date, amount, organization, and case reference.

Review Magic reviews the durable removal evidence, payment record, and account authorization before any correction. Do not email full card details, bank credentials, passwords, or tax identifiers.