Skip to main content
BillingFor both

Billing, success fees, cancellation, and refunds

Understand subscription charges, included removals, success-fee authorization, cancellation, and billing support.

8 minute readLast reviewed Reviewed by Customer ExperienceNext review due

Subscription charges and success fees

Subscription fees are billed for the selected monthly or annual plan. A plan can include a removal allowance and a success-fee rate for eligible removals beyond that allowance.

A success fee is charged only after a review removal is independently confirmed. A submitted case, accepted filing, or promising signal is not itself a billable success.

How successful removals are applied

  1. Use an available included removal from the active plan.
  2. Then use an eligible rollover removal credit.
  3. Then apply the configured success fee if the account has authorized room under its monthly cap or separately approves the fee.

Who can authorize a fee

A client owner or billing admin can authorize an On-Demand or additional success fee. A client manager may approve wording but cannot authorize that charge.

An agency can authorize a paid action only when the verified client owner separately granted the current fee delegation. Client billing and payment-method control never move to the agency.

Monthly success-fee cap

The monthly cap limits additional success-fee charges in a billing month. Monitoring can continue after the cap is reached, but cases with additional fee exposure wait until there is authorized room or the next period begins.

Changing the cap affects future eligible charges; it does not rewrite a charge that has already been confirmed and created.

Cancel a subscription

Cancellation normally takes effect at the end of the current paid period. Access and billing treatment before that date follow the active terms shown in the portal and legal policy.

  1. Open Billing & Plans in the client dashboard.
  2. Choose Manage or cancel subscription.
  3. Complete the cancellation in the secure billing portal.
  4. Return to Review Magic and confirm the cancellation-at-period-end notice.

Refunds and billing corrections

Cash refunds are not automatic. If a removal appears to have reversed, a charge is incorrect, or you do not recognize a payment, contact Review Magic with the charge date, amount, organization, and case reference.

Review Magic reviews the durable removal evidence, payment record, and account authorization before any correction. Do not email full card details, bank credentials, passwords, or tax identifiers.

Continue the task

Useful destinations

Related field guides

  1. 01Cases & review processUnderstand the review and case processFollow a review from monitoring through evidence, approval, Amazon filing, verification, and billing.Read guide
  2. 02Agency operationsClient and agency permissionsSee who can operate listings, approve wording, authorize fees, manage billing, and revoke agency access.Read guide
  3. 03TroubleshootingTroubleshoot common issuesResolve listing validation, access, processing, notification, and billing problems—and know what to send support.Read guide

Content owner: Customer Experience · Category: Billing

Report unclear or outdated guidance