From a monitored review to a case
- Review Magic scans an active listing according to its monitoring schedule.
- New or changed review data is normalized and checked for supported policy signals.
- A potential violation receives a case file with the review text, policy basis, evidence, and proposed wording.
- If approval or fee authority is required, the case waits for the correct authorized person.
- Operations files the approved case through Amazon’s official process and records the external case reference.
- Review Magic waits and checks the source again before recording a removal.
Statuses that may need your action
| Status | Meaning | Who can act |
|---|---|---|
| Pending approval | Case wording or grounds need approval before queueing. | Client owner or manager; an agency owner or manager only when delegated. |
| Pending fee authorization | The case would create an On-Demand or additional success fee. | Client owner or billing admin; an agency only with separate exact client delegation. |
| Pending slot | The account has reached its concurrent active-case limit. | Usually no action; a slot promotes automatically when another case completes. |
| Queued by cap | The configured monthly success-fee cap has no remaining room. | A billing-authorized client can change the cap or wait for the next period. |
Statuses handled by Review Magic
| Status | Meaning |
|---|---|
| Queued | Ready for an operations specialist to claim. |
| Claimed | An operations specialist is reviewing and preparing the filing. |
| Submitted | The case was filed and the external reference was recorded. |
| Pending verification | The system is waiting before checking whether the review still exists. |
| Removed | A follow-up check confirmed that the review was no longer present. |
| Not removed | The review remained present or the attempt did not produce a verified removal. |
| Cancelled | The case was withdrawn before submission. |
Approving wording is not the same as approving a fee
A client manager may approve accurate case wording, but that role cannot authorize an On-Demand success fee. If the case has fee exposure, it remains pending until a client owner or billing admin completes the separate fee action.
An agency can approve paid work only when the verified client owner has granted the current, separate fee delegation. Ordinary operational access does not imply money authority.
How a removal is confirmed
A submitted case does not become a success merely because Amazon accepted the filing. Review Magic performs a later source check and records durable removal evidence only when the review is absent.
Success-fee billing is tied to that confirmed outcome. If a filing does not result in a verified removal, no success fee is charged for the attempted case.
Why timing varies
Catalog size, review volume, case limits, evidence quality, Amazon response behavior, and verification windows all affect timing. Queue position is also isolated by account and safety rules; one large portfolio should not be allowed to erase every other customer’s access to processing.
Use the status and activity history instead of relying on a fixed completion promise. Contact support when a status has not changed beyond the time shown in the portal or when the evidence shown is incorrect.
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